Assume that soon after graduation, you plan to start a new service providing business. (e.g. restaurant, lawn-care services, etc.). a. What is the business that you would select? b. Briefly state the mission of your business. Search the internet for mission statements to be inspired. For example, you can say “The mission of my business is providing to the customers in at . c. Briefly discuss how internet and social media can be used to understand the voice of the customer for your business. Your answer should explain how you would understand the customer requirements. d. What are the technical features that you would select for your business? Provide examples to show how you would convert customer requirements into technical features. For example, customer requirement of “tasty pizza” can be converted to technical features: amount of cheese, dough thickness, amount of toppings. Note that “technical features” are measurable. (See the House of Quality section). e. Propose an explicit service guarantee for your business. Clearly explain why you Included the features of your service guarantee. Your answer should include what would you do if there is a service failure.
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